CUSTOMER CARE
Exceptional Service is in Our DNA
At AMOROSA, we believe that outstanding customer care is the foundation of every successful partnership. Since 2011, we have been dedicated to providing the best wholesale customer experience in the Italian fashion industry.
Whether you are a boutique owner in Canada or the United States, our team is here to support you with professionalism,
speed, and genuine care.
Why Retailers Trust AMOROSA
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Fast & Responsive Communication — Quick replies to all inquiries (usually within 24 hours)
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Flexible Exchange Policy — Most items can be exchanged within 7 days of receipt
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Reliable Shipping & Tracking — Partnered with UPS, FedEx, and other premium carriers for fast, secure delivery across Canada and the USA
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Dedicated Wholesale Support — Personal assistance for orders, styling advice, reorders, and business growth
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Transparency & Trust — Clear policies, honest communication, and a true partnership approach
Our Commitment to You
We don’t just sell beautiful Made in Italy fashion — we build lasting relationships with independent boutiques and retailers who share our passion for quality and elegance. Your success is our success.
Need help? Our customer care team is ready to assist you with:
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Wholesale account questions
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Order status & tracking
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Product information & lookbooks
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Returns & exchanges
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Styling and merchandising advice
Have any questions or concerns?
We’re always ready to help!
Contact us at
+1 (514) 500-1236
1 (866) 213-1216
or send us an email to:
EXCHANGE POLICY
At AMOROSA, we stand behind our quality and want you to feel confident when ordering.
We offer a generous 7-day exchange policy on all regular-priced items (excluding clearance, final sale, and special promotions).
How Our Exchange Policy Works
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Exchange any item you’re not 100% satisfied with for a different style, size, or color from our current collection.
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Items must be returned in original condition with tags attached.
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Simply contact our customer care team within 7 days of delivery to start the exchange process.
This flexible policy is designed to help independent boutiques confidently test new styles and maintain optimal inventory.
Important Notes
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Shipping costs for exchanges are the responsibility of the customer (unless the item is defective or we made an error).
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All exchanges are subject to product availability.
We believe in building strong, long-term partnerships — and this policy is one of the many ways we support your boutique’s success.
FAQ
Do you provide International delivery?
Of course, we have tie-ups with UPS, Fedex and Purolator to provide our customers with BEST shipping rates WORLDWIDE!
How do I return an item?
Please call us or email us with your concern. We will issue out a RA number for you.
What is your returns policy?
We do not have a return policy, unfortuantely. Since we are B2B, we have an EXCHANGE only policy,
P.S. exceptions are always there ;)
How do I track my order?
Order are shipped out as soon as your payments are cleared with our customer service. Please call or email us and we will provide you with your tracking number.
How can I contact your couriers?
All our courier companies can be tracked online on their respective websites. Please call or email us requesting your tracking number.
What are your delivery options?
We ship mostly Ground, but based on your request, we can ship Express or C.O.D. Your wish is our command.!